84codes Knowledge Base
  • CloudAMQP
  • Billing/Sales
  • CloudMQTT
  • ElephantSQL
  • CloudKarafka
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    Billing/Sales

    • Do you support Annual payment?
    • Are there any shipping costs?
    • I’m a reseller and want to set up an account, how do I do that?
    • How does your billing work?
    • Can you confirm that the service will not have an automatic renewal once the current subscription on the PO expires?
    • What payment options and terms do you offer?
    • Is everything included in the price?
    • We have a customer using your service with an active subscription and PO. Now it wants to create one more subscription. Should we extend the current PO or issue a new one?
    • Will your service be provided on- or off-premise?
    • Is the service returnable?
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    CloudAMQP

    • Can I migrate between plans e.g. upgrade and downgrade plan?
    • How do we launch a cluster in AWS VPC?
    • How do I delete an instance?
    • Does CloudAMQP support TLS/SSL + certificate?
    • Can I send encrypted messages bodies sent over AMQP?
    • How is the message limit (max messages per month) calculated? My account is blocked due to message limit but I have not sent that many messages.
    • I can not manage users, vhosts or permissions, what is wrong?
    • Can I restrict access to my cluster via a firewall?
    • Is there any downtime during plan migration? E.g. when upgrading or downgrading plan?
    • What are Queue alarms, Consumers alarms, CPU alarms and Memory alarms?
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    CloudKarafka

    • Which port should I use to connect to when connecting to my Kafka cluster?
    • Which URL should I use when connecting to my Kafka cluster?
    • Can I migrate between plans?
    • Can I add nodes to my cluster?
    • Is the retention period configurable?

    CloudMQTT

    • Which port should I use?
    • What is ClientId?
    • Does CloudMQTT support websockets?
    • How do I connect using TLS (SSL)? Where do I find cert and key files?
    • What is a connection?
    • How do I delete an instance?
    • What version of TLS is required when connecting to SSL port 8883?
    • Is there a message payload size limit?
    • Delete account

    ElephantSQL

    • How do I connect to my database?
    • psql: FATAL: too many connections for role
    • How do I get started with ElephantSQL?
    • Can I have multiple databases on one instance?
    • How do I delete an instance?
    • Is postGIS enabled?
    • What is a connection?
    • Can I migrate between plans?
    • Does ElephantSQL take backups of the database?
    • Fail to connect to the database with pgAdmin, what is wrong?
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