• Do you support Annual payment?
• Are there any shipping costs?
• I’m a reseller and want to set up an account, how do I do that?
• How does your billing work?
• Can you confirm that the service will not have an automatic renewal once the current subscription on the PO expires?
• What payment options and terms do you offer?
• Is everything included in the price?
• We have a customer using your service with an active subscription and PO. Now it wants to create one more subscription. Should we extend the current PO or issue a new one?
• Will your service be provided on- or off-premise?
• Is the service returnable?

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• Can I migrate between plans e.g. upgrade and downgrade plan?
• How do we launch a cluster in AWS VPC?
• How do I delete an instance?
• Does CloudAMQP support TLS/SSL + certificate?
• Can I send encrypted messages bodies sent over AMQP?
• How is the message limit (max messages per month) calculated? My account is blocked due to message limit but I have not sent that many messages.
• I can not manage users, vhosts or permissions, what is wrong?
• Can I restrict access to my cluster via a firewall?
• Is there any downtime during plan migration? E.g. when upgrading or downgrading plan?
• What are Queue alarms, Consumers alarms, CPU alarms and Memory alarms?

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• Which port should I use to connect to when connecting to my Kafka cluster?
• Which URL should I use when connecting to my Kafka cluster?
• Can I migrate between plans?
• Can I add nodes to my cluster?
• Is the retention period configurable?

• Which port should I use?
• What is ClientId?
• Does CloudMQTT support websockets?
• How do I connect using TLS (SSL)? Where do I find cert and key files?
• What is a connection?
• How do I delete an instance?
• What version of TLS is required when connecting to SSL port 8883?
• Is there a message payload size limit?
• Delete account

• How do I connect to my database?
• psql: FATAL: too many connections for role
• How do I get started with ElephantSQL?
• Can I have multiple databases on one instance?
• How do I delete an instance?
• Is postGIS enabled?
• What is a connection?
• Can I migrate between plans?
• Does ElephantSQL take backups of the database?
• Fail to connect to the database with pgAdmin, what is wrong?

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